FW66 Privacy Policy – Our Commitment to Protection Malaysian Members' Personal Data

1Introduction & Scope of Privacy Policy

This Privacy Policy ("Policy") describes how FW66, which operates an online casino platform at fw66.biz ("FW66", "we", or "our platform"), collects, uses, stores, protects, and shares your personal data when you use our platform.

This policy applies to all individuals who:

• Visiting fw66.biz or any section of the website
• Register a member account with FW66
• Using any game or service offered on the FW66 platform
• Communicate with the FW66 support team through any channel

By using the FW66 platform, you agree to the collection and use of your personal data as described in this Policy. If you do not agree with any part of this Policy, please discontinue your use of the FW66 platform. This Policy should be read together with Terms & Conditions FW66 constitutes the entire agreement between you and us.

FW66 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all related regulations enforced by the Department of Personal Data Protection (JPDP). We are committed to managing your personal data in a responsible, transparent, and secure manner.

2Personal Data We Collect

FW66 collects your personal data through several channels depending on how you interact with our platform. The table below provides a comprehensive breakdown of the data categories we collect, their sources, and the purposes for which they are used:

3How We Use Your Personal Data

FW66 uses the personal data we collect for the following legitimate, specific, and transparent purposes:

• Account management and verification — processes registration, verifies member identity, and manages your FW66 account overall, including the required KYC verification.
• Financial transaction processing — processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX Maybank2u, CIMB Clicks, and other Malaysian payment methods; and processing withdrawal of winnings in Malaysian Ringgit (MYR)
• Provision of gaming services — gives you access to all games on FW66, including online slots, live baccarat, poker, roulette, Sports Betting on the Malaysia Super League and EPL, badminton, and e-sports.
• Fraud prevention and anti-money laundering — monitors account activity to detect unusual behaviour, protecting both you and the platform from illicit activity.
• Legal compliance — fulfil legal obligations under Malaysia's PDPA and other applicable regulations
• Platform improvement — analyses aggregated and anonymised usage data to improve the performance, design, and user experience of the FW66 platform.
• Service communications — sending important notifications related to your account, transactions, security, and policy updates
• Marketing communications — sends promotional offers, new bonuses, and the latest game updates (with your permission only; can be withdrawn at any time).
• Customer support — helps resolve enquiries, complaints, and technical issues submitted to the FW66 support team.
• Responsible Gaming — monitors gameplay patterns to identify and support members who may need responsible gambling assistance.

FW66 will not use your personal data for any purpose other than those listed above without first obtaining your explicit consent.

4Legal Basis for Data Processing

Under Malaysia's Personal Data Protection Act 2010 (PDPA), FW66 processes your personal data on the following legal bases:

• Consent — you provide explicit consent when registering a FW66 account and accepting this Privacy Policy. Separate consent is required for marketing communications.
• Contract fulfilment — data processing is necessary to fulfil the agreement between you and FW66, including the provision of gaming services and processing of MYR payments.
• Legal obligation — data processing is required for FW66 to comply with its legal obligations under applicable Malaysian law, including anti-money laundering requirements.
• Legitimate interests — data processing is required for FW66's legitimate interests, such as fraud prevention, platform security enhancement, and conducting internal investigations — subject to your rights and interests not overriding those interests.

5Personal Data Sharing & Disclosure

FW66 does not sell, rent, or trade member personal data to any third party for their own commercial purposes. This is an absolute commitment we have never deviated from.

However, in the course of delivering our services, FW66 may share your personal data with the following limited parties, only to the extent necessary for the stated purposes:

• Payment service providers — Malaysian eWallet and banking service providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and the FPX network that process your financial transactions
• Game providers — gaming software companies that provide slots, live baccarat, poker, and other games on the FW66 platform — limited to the minimum technical data required for game functionality
• Technology service providers — server infrastructure providers, cybersecurity services, and analytics partners that assist us in operating the FW66 platform under strict confidentiality agreements
• Legal authorities — Malaysian law enforcement agencies, courts, or regulatory bodies where required by law, court order, or valid legal process
• Professional advisors — FW66's lawyers, accountants, or auditors who are bound by strict professional confidentiality obligations

In all instances of data sharing, FW66 ensures that third parties receiving members' personal data adhere to data protection standards equivalent to or higher than those we uphold ourselves.

6Cookies & Tracking Technologies

The FW66 website uses cookies and similar tracking technologies to enhance the user experience and ensure the platform's core functions run smoothly.

Types of cookies used by FW66:

• Essential Cookies — required for core platform functions such as login authentication, session security, and account management. These cookies cannot be disabled as the platform will not function properly without them.
• Preference Cookies — stores your personal preferences such as language, display settings, and game configurations so you don't have to reconfigure them each time you log in.
• Analytics Cookies — collects anonymised usage data to help us understand how members use the FW66 platform and identify areas for improvement. This data cannot be traced back to any specific individual.
• Security Cookies — used to detect and prevent fraudulent activity, unauthorised login attempts, and other security threats to your account.

You can manage and delete cookies through your web browser settings. However, disabling essential cookies may affect your ability to use certain features on the FW66 platform. For instructions on how to manage cookies in your browser, refer to your browser's help documentation.

7Data Security & Protection Measures

FW66 continuously invests in enterprise-grade cybersecurity infrastructure to ensure members' personal data remains protected against ever-evolving threats. Key security measures we have in place:

• 256-bit SSL Encryption — all communications between your device and FW66's servers are encrypted using TLS 1.3 with a 256-bit SSL certificate, ensuring that data in transit cannot be intercepted or read by unauthorised parties
• Data-at-rest encryption — sensitive personal data stored in FW66's databases is encrypted using the AES-256 standard, meaning the data remains unreadable even in the event of unauthorised server access
• Multi-layered access control — member data access is strictly limited to FW66 staff who require it solely to carry out their designated duties, supported by an audit log system that records all access activity
• 24/7 Security Monitoring — an automated threat monitoring system operates around the clock to detect and respond to any unauthorised access attempts or suspicious activity.
• Regular security audits — the FW66 platform undergoes regular independent penetration testing and security audits to identify and address vulnerabilities before they can be exploited
• Certified data centres — FW66 data is stored in internationally certified data centres equipped with physical security, biometric access controls, backup power supply, and disaster recovery protection.

8Data Storage & Deletion

FW66 retains members' personal data only for as long as it is needed for the original purpose of collection or as required under applicable Malaysian law.

Data retention periods by category:

• Active account data — retained for as long as your FW66 account is active and for a minimum period of 7 years after account closure for financial compliance and AML purposes
• Financial transaction records — retained for a minimum of 7 years from the transaction date in accordance with Malaysian accounting and financial record-keeping requirements
• Support communication records — retained for 3 years from the date of last interaction for reference and service quality purposes.
• Analytics data — anonymised aggregate data is retained indefinitely; analytical data that can be linked to an individual is deleted or anonymised after 12 months
• Cookie data — session cookies are deleted automatically when the browser is closed; persistent cookies expire according to the duration specified in the respective cookie settings (typically 30 to 365 days)

Once the retention period has ended, your personal data will be securely deleted using industry-standard data erasure methods, or permanently anonymised so that it can no longer be linked to your identity.

9Your Privacy Rights as a FW66 Member

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and FW66's commitment to privacy, you hold the following privacy rights, which you may exercise at any time:

To exercise any of the above rights, contact the FW66 Privacy Officer at support@fw66.biz with the email subject line "Privacy Rights Request" and specify the particular right you wish to exercise along with your FW66 account number. We will verify your identity before processing the request and will respond within 14 business days.

10Children's Data Protection Policy

The FW66 platform is exclusively for individuals aged 21 and above. FW66 does not knowingly collect or process personal data of any individual under the age of 21.

If FW66 discovers that personal data belonging to an individual under the age of 21 has been collected without our knowledge, we will:

• Immediate closure of the account in question
• Permanently delete all related personal data from our systems
• Refunding any deposits made (less any winnings already withdrawn, if applicable)
• Reporting the incident to the relevant authorities where required by law

If you are a parent or guardian who believes your child under the age of 21 has registered an account with FW66, please contact us immediately at support@fw66.biz for prompt action.

11Changes to the Privacy Policy

FW66 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or the expansion of platform services. Any changes will take effect immediately upon publication on the FW66 website.

For changes deemed material, FW66 will notify members through:

• In-platform notifications upon login
• Email to the address registered to the member's account
• Update the "Last Updated" date at the top of this document

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of the FW66 platform after any changes are published constitutes your acceptance of the updated policy.

12Contact Us for Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way FW66 handles your personal data, please contact our Privacy Officer through the following channels:

• Email (recommended for written requests): support@fw66.biz — use the subject line "Privacy Enquiry" or "Privacy Rights Request"
• Live Chat: Available on the FW66 platform 24 hours a day, 7 days a week in Bahasa Malaysia
• WhatsApp: Contact the FW66 support team via WhatsApp, available within the platform.

We are committed to responding to all privacy enquiries within 3 business days and resolve privacy rights requests within 14 business days. If you are not satisfied with our response, you have the right to lodge a complaint with Department of Personal Data Protection (JPDP) Malaysia.

This Privacy Policy and all aspects of FW66's data protection are governed by Malaysian law, in particular the Personal Data Protection Act 2010 (PDPA) and all regulations issued thereunder.